Frequently asked questions

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging. Please contact our support team to initiate a return.

Do you offer shipping?

Yes. We offer free shipping on orders over $50. Shipping details and estimated delivery times are provided at checkout.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking link so you can monitor your delivery status.

What payment methods do you accept?

We accept all major credit and debit cards. Payments are processed securely through trusted payment providers.

Is customer support available?

Yes. Our customer support team is available to assist you.
You can reach us at support@badrano.com, and we aim to respond within 24–48 business hours.

Can I change or cancel my order?

Yes. You may request changes or cancellation within 24 hours of placing your order, provided the order has not yet been processed or shipped.